Shipping policy
Shipping Policy
Thank you for shopping with Petalz by Annie! We are committed to delivering your orders promptly and with care. Please review our shipping policy for important information about our shipping process:
1. Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- You will receive a notification with tracking information once your order has been shipped.
2. Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout based on your location and the weight of the package.
- Standard shipping typically takes 3-7 business days, depending on your location.
- Expedited shipping options are available for an additional cost and can reduce delivery time to 1-3 business days.
3. Local Pickup
- Customers in Livingston, TX, and nearby areas can choose free local pickup at checkout.
- Once your order is ready, you will receive an email notification to schedule your pickup from our store located at 500 N Washington Ave, Livingston, TX 77351.
4. International Shipping
- We currently offer international shipping to selected countries.
- Shipping rates and delivery times will vary depending on the destination country.
- Any customs fees or duties incurred during the shipment are the responsibility of the customer.
5. Order Tracking
- Once your order is shipped, you will receive an email with tracking information to monitor your package's progress.
6. Delayed or Lost Shipments
- While we aim to deliver your orders within the estimated timeframe, unforeseen circumstances like carrier delays or weather conditions may impact shipping times.
- If your order is significantly delayed, please contact us at petalzbyannie@gmail.com , and we will do our best to assist you.
7. Damaged or Incorrect Orders
- If your order arrives damaged or you receive the wrong item, please contact us within 7 days of receiving your package with photos of the issue. We will work with you to resolve the problem as quickly as possible.
8. Questions?
- For any further inquiries about our shipping policies, feel free to reach out to us at petalzbyannie@gmail.com or call us at (936)328-5683