Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Petalzbyannie@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Petalzbyannie@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Petalzbyannie@gmail.com.
We’re so glad you found something you love at our boutique! We want you to be over the moon with your purchase. If you need to make a return, we’re here to help with a smile! 😊
✨ Here’s How It Works:
Store Credit Only: We offer store credit for all returns. It’s the perfect way to pick out something else that you absolutely adore! 💖
Timing is Everything: Please return items within 30 days of purchase to receive store credit. This way, you’ll have plenty of time to choose your next fabulous find! 🛍️
Condition Check: Items must be returned in their original, unworn condition with all tags attached. We want your next choice to be as perfect as the first! 🌟
Easy Peasy Process: Just bring your receipt and the item to our store, and we’ll take care of the rest. If you’re returning by mail, please contact us at petalzbyannie@gmail.com for instructions. 📦
Final Sale Items: Please note that some items may be marked as final sale and are not eligible for return. But don’t worry, we’ll let you know which ones! 🌸
Got Questions? Feel free to reach out to us anytime at petalzbyannie@gmail.com. We’re always here to help with a smile!
Thank you for being a valued part of our boutique family. Happy shopping and we can’t wait to see you again soon! 🎉💕
Warmest wishes,
Petalz by Annie